Delivery and Return Policy
We at MedOnline.pk are a service provider, and are only liable for the demand extended by the visitor / shopper / customer. MedOnline.pk does not provide for any medical advice. The medicines are provided under strict scrutiny. All products are sold after due and considerable evaluation of the provided prescription. “Over the counter” products are sold in complete compliance with Law of Land, and under due diligence.
Same Day Delivery
Orders placed between 12:00 AM to 03:00 PM are delivered the same day except for Sunday. Delivery starts after 4:00 PM, and all orders are dispatched on first-in first-out basis. The order schedule may vary depending on circumstances beyond human control or depending on law and order situation of the city. MedOnline.pk is not liable for exact delivery timeline and will inform the customer in case of any change in schedule. Orders from outside Karachi are dispatched through courier service, which are delivered within 24-72 hours (except Sat & Sun). Orders made between 06:00 PM to 12:00 AM are delivered next working day. MedOnline.pk does not deliver on Sunday.
You can always schedule your order to be delivered at particular time by providing time range in order notes on the checkout page (not valid for same day deliveries). MedOnline.pk also arranges for regular deliveries on periodical basis. Get in touch for further details. Orders from outside Karachi are dispatched through courier service, which are delivered within 24-72 hours (except Sat & Sun).
We don’t charge additional charges for the order greater then Rs.1000 (Karachi Only). Any change in delivery charges will be intimated upon confirmation of order. For order less than Rs.1000, additional charges of Rs.100 (Karachi Only) will be added to order total. For deliveries all over Sindh Rs. 200 is charged additionally and for delivery outside Sindh and rest of Pakistan Rs.250 is charged additionally.
MedOnline.pk only deals in genuine and branded pharmaceutical products. Nonetheless, to ensure customer satisfaction in case of any unexpected oversight, we offer for, 7 Day Refund and Exchange. Genuine oversight are provided for exchange and refund within 7 days. This does not extend to drugs that require special care.
Upon receipt of product, please check it right away. After delivery, you have 7 calendar days to inform us that you want a refund or exchange your product.
Just inform us about the product you want returned or exchanged, and our rider will pick it up. Please ensure the product you want returned or exchanged is in unused condition, with tags intact and original packaging.
Our QC team will validated or invalidate your refund or exchange claim within 3-5 working days.
If your claim is validated, the product will be exchanged and shipped back to you, free or cost.
MedOnline.pk may at any time revise these terms and conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and conditions by which you are bound