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Privacy Policy

The following document governs your use of MedOnline.pk. By using MedOnline.pk and any of its affiliated pages / websites / applications / features / products, you hereby agree to the Terms and Conditions mentioned below. 

We at MedOnline.pk are a service provider, and are only liable for the demand extended by the visitor / shopper / customer. MedOnline.pk does not provide for any medical advice. The medicines are provided under strict scrutiny. All products are sold after due and considerable evaluation of the provided prescription. “Over the counter” products are sold in complete compliance with Law of Land, and under due diligence.

We at MedOnline.pk (hereinafter also referred to as “we”, “us”, “our”) understand our users and customers (hereinafter also referred to as “you”, “your”) concern and care about regarding collection, usage, sharing and disclosure of personal information. We take your privacy seriously.

This Privacy Policy (hereinafter also referred to as “Policy”) outlines the manner in which MedOnline.pk may collect, use and disclose your personal data, whether through the MedOnline.pk website at http://www.MedOnline.pk (“Site”), the MedOnline.pk software or mobile application (“App”), or otherwise in the course of our normal business operations.

Consent

By accessing and or browsing the Site, App and / or providing data to MedOnline.pk, you are hereby acknowledging and submitting your consent to terms and conditions laid down here in. MedOnline.pk for its business purposes and governed under the Law of Land will be collecting, using and disclosing your personal data (submitted under no coercion) in accordance with the policy.

The document does not extend to any individual under 18 years of age / minor under Law of Land. Please do not use this Site, the MedOnline.pk App or any associated products, if you are under 18 years of age. MedOnline.pk is not liable for any damages incurred to any minor by usage of the Site, the MedOnline.pk App or any affiliated products. Please do not use the Site or App, or attempt to register an Account or send any personal data about yourself to us. We at MedOnline.pk do not knowingly collect or solicit personal data from those below the age of 18.

MedOnline.pk reserves the right to amend the prevailing Privacy Policy at any time and will place any such amendments on this Site or App. Your continuous use of the Site, App, and the services offered by MedOnline.pk implies consent to any changes made.

Data Collection – Personal & Non-Personal Information

Personal Information

All orders require basic personal information for processing. The information is mandatory and is used for business purposes solely.

MedOnline.pk will require prescription information in complete detail. You can asked for any additional medical information as deemed necessary by MedOnline.pk for the fulfillment of your order. Failure to compliance can result in cancellation of order without any intimation.

Your personal information that we may collect depends on your usage and includes, but is not limited to, when users visit our Site, use our app, fill out a form, communicate to use via email, phone or any other channel or platform, and in connection with other activities, services, features or resources we make available on MedOnline.pk.

Users may be asked for, based upon relevance, name, gender, email address, residential address, contact number, prescription, specific ailments, any secondary diseases, personal medical history and or family medical history, and other details. You may, however, visit MedOnline.pk anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us.

You may also refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities and or withholding / cancellation of your order without any explicit intimation.

Non-Personal Information

Along with your personal information, MedOnline.pk collects data that is sent automatically by your web browser, computer, mobile or tablet device.  This may or may not include or extend to data that may be collected by your browser / application, service provider. Server, IP address, and address of the specific web page or pages you visited, information about the device you are using, date and time of your visit, and or other information.  Please check the settings of your browser and/or device if you want to know what data is automatically sent or if you wish to change your settings.  Kindly peruse the section on “Cookies” below for more information on automatically collection information.

If you wish to access, amend, or update your personal details, you may do so at any time by accessing your Account settings through the Site or App.  You may also contact us at contact@MedOnline.pk.  You are responsible for providing us with correct and updated information and ensuring the security of your password at all times. Accounts and personal information stored and or provided to MedOnline.pk are subjected to all necessary and in capacity security checks and cyber vetting. MedOnline.pk has the services of qualified professionals to ensure security provisions. This however, should not be considered as guarantee against any possible lapse that may or may not affect your information. 

Data Usage

Data collection rests on the premise that it allows us to fulfill your order and improve our products and services, personalize it based upon your needs and preferences and enhance user experience (UX).

We do not sell, rent or share your personal data with any third party. The only time that your data may be disclosed to a third party would be:

To help our partner, affiliate or subsidiary in order fulfillment

To credit card and payment processing companies

For order fulfillment to our technology, marketing & logistics service providers

To agents, subcontractors and service providers acting on behalf of MedOnline.pk

In compliance with the law, statute, regulation, government order, etc.

We may also, from time to time, collaborate with our partners, affiliates, and third-parties for joint marketing and promotional activities including, but not limited to, campaigns, contents, special deals, etc. We may be required to share your information in such collaborations.

Data Security

Data collection, storage and processing practices and security measures are in place to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data entered on MedOnline.pk.

Links to Other Sites 

MedOnline.pk may provide links to other sites that may be of relevance and interest to you.  We have no control over, and are not responsible for the privacy practices or the content of such Linked Sites, and you hereby waive any claim against us with respect to the Linked Sites.

Cookies  

Cookies are miniature text files that help our server to recognize your computer as a unique visitor whenever you visit certain pages onMedOnline.pk. Your Internet Protocol (IP) Address saves time and unnecessary clicks and helps us improve User Experience (UX).

Cookies are never used to obtain information about any user, such as for targeted advertising purposes. You can set your browser settings and not accept any cookies; but that would restrict MedOnline.pk’s effectiveness. We assure our customers that none of our cookies contain any private or personal details and are virus free.

To find more information regarding cookies you can visit https://www.allaboutcookies.org or also inquire on how to remove cookies from a browser at https://www.allaboutcookies.org/manage-cookies/index.html.

Our website uses Google Analytics, which is a Google. Inc provided service (“Google”). Google analytics places text files (cookies) on user’s computer to help track and analyze the website as to how it is being used by different users. All information generated by these cookies is transferred and stored on the servers of Google in USA. Google uses all gathered information to evaluate how the website is used and compiles the information in form of reports which is then made available to website operators in form of activity on their sites along with offering other services also related to activity on the website and use of internet. Google may also pass out the information received to other third parties whenever the law requires it to do so or wherever any third party is used by Google to process the information on their behalf. Google does not associate IP addresses with any other Google held date. Website users can at any time refuse cookies use via selecting suitable settings in their browsers. However doing so will restrict users from enjoying the full functionality of MedOnline.pk. Through using this site, visitors offer consent to Google’s processing of your data in the manner and for the purpose defined above.

Indemnity

Your usage of MedOnline.pk implies that you are solely responsible for ensuring the security of your personal information, such as username and password, and indemnify MedOnline.pk of all responsibility for any misuse of the abovementioned unless when it is due to MedOnline.pk’s mistake or oversight.